We’re looking for an experienced and strategic Retail Operations Manager for one of the luxury retail groups. As a Retail Operations Manager, you will be responsible for overseeing and optimizing all aspects of store operations to enhance efficiency, customer satisfaction, and overall business performance.
The ideal candidate should have strong leadership skills, a deep understanding of retail operations, and a proven track record of successful management in a retail setting.
Responsibilities:
- Oversee and coordinate day-to-day retail operations to ensure smooth and efficient functioning
- Develop and implement operational policies and procedures to enhance productivity and customer service
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement
- Collaborate with department heads to optimize inventory management, merchandising, and sales strategies
- Manage and lead a diverse team of retail staff, providing guidance and support
- Implement training programs to enhance staff skills and product knowledge
- Drive initiatives to improve customer experience, satisfaction, and loyalty
Requirement:
- Proven experience as a Retail Operations Manager or in a similar managerial role
- Strong understanding of retail operations, merchandising, and customer service principles
- Excellent leadership and organizational abilities
- Analytical mindset with the ability to interpret data and make informed decisions
- Effective communication and interpersonal skills
- Knowledge of inventory management, supply chain, and logistics
- Ability to work in a fast-paced and dynamic retail environment